Shipping Policy
Shipping and Delivery Policy
At Nafera Beauty, we do our best to process and deliver your order as quickly and carefully as possible. Below you will find all information about our shipping and delivery.
1. Processing Time
Orders are generally processed within 1 to 2 business days after payment is received.
Once your order has been processed and shipped, you will receive a confirmation email with any tracking information if available.
2. Delivery Time
The average delivery time is:
- Netherlands: 2 to 5 business days
- Belgium: 3 to 7 business days
- Europe (other countries): 5 to 12 business days
Delivery times are estimates and may vary due to carrier workload, holidays, or other unforeseen circumstances.
3. Shipping Costs
Shipping costs are automatically calculated during checkout and depend on your location and order.
Any promotions such as free shipping will be clearly stated on our website.
4. Shipping and Carriers
Nafera Beauty works with reliable shipping partners to deliver orders safely and efficiently.
We reserve the right to choose the most suitable carrier for your order.
5. Track & Trace
When available, you will receive a Track & Trace code by email once your order has been shipped.
This allows you to track the status of your package.
6. Incorrect Address
It is the customer's responsibility to provide correct address details when placing an order.
If a package cannot be delivered due to an incorrect address, additional shipping costs may be charged.
7. Not Home for Delivery
If you are not present during delivery, the carrier may:
- Deliver the package to a neighbor
- Take the package to a pick-up point
- Attempt a new delivery
This depends on the carrier and the available delivery options in your area.
8. Damaged or Lost Packages
We do our best to carefully pack and securely ship every order.
Damaged Package
Have you received a damaged product? Please contact us within 48 hours via:
If possible, include photos of the damaged product and packaging.
Lost Package
If your package appears to be lost, please contact us so we can initiate an investigation with the carrier.
9. International Shipping
We also ship to other countries within Europe if available. Any customs or import duties are the responsibility of the customer.
10. Contact
For questions about our shipping policy, please contact us via:
Nafera Beauty
📧 Email: fjandsj@outlook.com
📞 Phone: +31612398327